Southwestern Rugs Depot Frequently Asked Questions
Do You Ship Internationally?
Yes! We can ship anywhere in the world. Please send us an email with your address before placing an order outside of the US and Canada though. We need to partially charge you for shipping when you place your order.
How Long Will It Take To Get My Rug?
All of our rugs are made to order and go through a rigorous inspection process. You can typically expect your rug to be shipped 2 weeks from when you make your purchase.
What Payment Methods Are Accepted?
We accept all major credit or debit cards. You can also pay with your PayPal account.
How Can I Return a Product?
Just send us an email with your order number and we’ll send you instructions. We will give you a full refund within the first 60 days after your order ships out. After that, we have to charge a 25% restocking fee. You are responsible for return shipping fees unless you are swapping for a different design or size.
How Do I Check On The Status of My Order?
As soon as your order ships, you will receive an email with tracking info and then following emails with shipping updates.
Can I Change or Cancel My Order?
Yes, please let us know within 3 days from when you placed your order.
Do I Need A Rug Pad?
We find rug pads are not necessary to protect your flooring. However, some people choose to use rug pads to prevent their rug from sliding around.